Frequently Asked Questions

Order

If you've received a wrong item, please contact us here. A special return label will be sent to you, so that you don't end up bearing the return shipping costs.

It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox. If you have not received an email after two hours, please contact us 

Be quick! Contact us here. If you are lucky we can still cancel the shipment before it is shipped. If the order has already been sent, you will simply receive it and you can return it.

No, you do not need an account to place an order in our webshop. You can pay for this as a guest, or you can register as a customer.

Payments

Klarna
paypal
iDeal
Visa Credit Card
Mastercard Credit Card
American Express
Maestro
Apple Pay
Google Pay

Returns

You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached.To send the item back please visit the return center

 

We’re sorry that the item that you purchased is damaged. To send the item back please visit the return center

Shipping

The shipping costs depend on how heavy the package is and location of receipt, all information can be found here

The delivery time depends on the location of receipt for all information about the delivery time can be found here

You will receive an email with track & trace as soon as your order has been shipped.